Speaking about his work in Canada over the last year, Dr Kertes said:
"Things have changed enormously in the way we manage and take care of our patients. Even in the year that we've been suffering and dealing with COVID, we have evolved quite a bit. I would say we're pretty close to being back up to normal, back to our normal volumes of patients that we're seeing. But patients come in alone now — they're not allowed to come in with their caregivers, as you well know.
"Many of our patients are elderly, and some of whom may be a little bit confused. And it's a big deal for them to come alone without help. There are certainly exceptions that are made. I see a fair number of children as well, and obviously, the children are allowed to come in with one parent, but not with both parents. And it's difficult, especially when there are important decisions to be made and questions about surgery that might be planned.
"And we try and keep the flow going, so we're very respectful of people's time. So they come in and out as quickly, and as efficiently, as possible. But we're continuing to limp along. Patients need their care and they value their vision. So we keep forging ahead and we look forward to a time where things will be back to normal. I think it'll always be different, but I hope it'll be closer to the normal that we were used to, where their family members were allowed to come in. We didn't have to wear masks. We could look at their facial expressions. You know, it's funny how much we rely on seeing a patient talking or seeing a person talking to understand what they're saying. So with their masks, I feel like I have to talk louder, I have to enunciate more, because it's hard to understand people with their masks on."